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Showing content with the highest reputation since 06/04/2019 in all areas

  1. 11 points
    As a retired professor of Office Administration (now working as an Administrative Assistant at a local non-profit), I presented many technology workshops for office professionals. Here are some of my favorite shortcuts for Microsoft Word: Remove All Formatting - Many times you want to remove formatting from text you may have copies from another document, website, etc. To remove all formatting: Select CTRL + A = Highlights all text Select CTRL + Spacebar = Removes all formatting; then you can change to desired format Moving Rows Up In A Table - When to need to move items up in a row in a table, many will insert a new row in the desired location; cut the text from the current location; go to the new location, then paste; then delete the now blank row. A quicker method is this: Click in desired row needing moved Hold down ALT + Shift + Up Arrow or Down Arrow = The row with the text will move to the new desired location. (Tip: Hold down with your left hand, ALT + Shift, then with your right hand, either use the Up Arrow or Down Arrow (in center of keyboard) to move row. New Page Break - Here is a common one many do not use to make a new page break--many will just space down until a new page appears, which will mess up the text when editing. At the end of the last paragraph where a new page is desired, simply select: CTRL + Enter Readability Level - If you want to know at what level you (or your boss) are writing, simply use this feature. After spellchecking, it will give you a readout of what level the document is written for, as well as other useful information. This is useful when knowing who your audience is. In a document, select: File Options Proofing Show Readability Statistics (near bottom of window) Some Useful Shortcuts: CTRL + Home = Top of document CTRL + End = End of Document CTRL + A = Select all text/objects in document CTRL + Z = Undo last commend/typing; while holding down CTRL, keep hitting Z to undo as many times as you need. CTRL + Y = Redo last command/typing; while holding down CTRL, keep hitting Y to redo as many times as you need. One last tip for today. Spellcheck - The default for Word to skip words in all CAPS. Therefore, many errors can be there, especially in headings, because it is ignored. I turn it on to always check all CAPS words. To do so: File Options Proofing Under the heading, "When correcting spelling..., Place a check in the box. Now it will check all lowercase as well as all CAPS. Try some of these, and let me know your favorite. Hopefully, you will have tips to share. I will share more later. Any questions, please respond. ~Roger
  2. 9 points
    Understanding your executive(s) and knowing their likes and dislikes will help administrative professionals begin the process for managing their day-to-day many activities, manage the calendar, etc. Rule of thumb: Do not allow the calendar to manage your executive...you and/or your executive manage the calendar.
  3. 8 points
    I've asked my team to put together a list of their pros and cons during this time of isolation and working while in quarantine. Here are the major takeaways- Pros: For the introvert - working remotely is a welcome break from all of the interruptions (more focused) No commute (less stress) More face-time with family members throughout the day (better work-life balance) Video meetings keep us connected Teamwork has strengthen as everyone now gets to share the duty of answering our main phone line throughout the day and we're not juggling lunch breaks Ample time for online professional development through webinars, LinkedIn Learning, industry articles Working in casual clothes Full-access to our technology platforms Keeping in mind that this is a temporary situation and life with resume as "normal" at some point Cons: For the extrovert - the isolation and lack of face-to-face interaction Technical blips Lack of multiple monitors Concerns about getting mail sorted and distributed (since resolved) Not going out to lunch with coworkers Sedentary workday with increased snacking 🙂 Easy to forget to "clock-out" at the end of the day For those with young children - interruptions
  4. 6 points
    Hello everyone. I started studying to take the PACE exam in October 2019. I read through the study guide and listened to the lectures twice. then went through and "spot" studied where I thought I was weak. I took lots of notes and had a really good outline with page numbers. then got really tired of studying so I took the exam 3 weeks ago. I figured since I had 3 chances I could find out where I was weak and concentrate there. This is an open book test and the page numbers in my notes really came into play for me. The test was 90 minutes and I took all but about 3 minutes of time. It was a tough test and went over everything in the lectures and book. But, I was so surprised because I passed the first time!!! Good luck to everyone.
  5. 4 points
    So looking forward to New Orleans!
  6. 4 points
    Hi Janice and Monica! The PACE exam is 120 questions. The exam pulls from the same question bank, which is comprised of 25% for each module. The questions will randomize slightly each time you take it. It sounds like you've both put in a lot of study time so I'm sure you'll both see success soon! Good luck!
  7. 4 points
    In my experience, I have personally handled calendars but have also used Scheduling Assistant Apps such as TimeTrade, ScheduleOnce, Calendy and Acuity...to name a few. Of course, depending on the executives' need determines the route best taken. Below are my findings after conducting research. COMPARISONS: TimeTrade vs. ScheduleOnce vs. Calendly | https://www.trustradius.com/compare-products/timetrade-vs-scheduleonce-vs-calendly TimeTrade vs. Doodle vs. BookingBug | https://www.trustradius.com/compare-products/timetrade-vs-doodle-vs-bookingbug TimeTrade vs. Acuity Scheduling vs. Booker | https://www.trustradius.com/compare-products/timetrade-vs-acuity-scheduling-vs-booker PRICING: TimeTrade | Individual: $6.50/month/user billed annually ($78) | Business: $12.42/month/user billed annually ($149) | Business Plus: $25/month/user billed annually ($300) Acuity Scheduling | Freebie: $0 | Emerging: $15/month | Growing: $25/month | Powerhouse: $50/month ScheduleOnce | Basic: $7.50/month billed annually ($90) or $9 MTM | Professional: $15.80/month billed annually ($189.60) or $19 MTM | Enterprise: $32.50/month billed annually ($390) or $39 MTM Doodle | Private: $4.08/month | Small Business: $5.75/month | Business: $2.98/month/user Calendy | Basic: Free | Premium: $8/month billed annually ($96) or $10 MTM | Pro: $12/month billed annually ($144) or $15 MTM BookingBug | Solo: $19.95/month (200 bookings per month) | Small: $34.95/month (500 bookings per month) | Medium: $69.95/month (2,000 bookings per month) | Enterprise: Customized
  8. 4 points
    To show I am committed to the administrative profession and continuous learning.
  9. 3 points
    I have been studying since February, off and on. I tested for the first time earlier in the month to get a feel for the test and see where I stood, not quite passing. I took it again yesterday and was so close - 3 questions away from passing! I spent an hour skimming the material again, adding to my notes and took it my third time - yes twice in one day. I felt really good about it, clicking through without needing my notes for a lot of it. When I hit submit with a minute left, there was a technology hiccup or something and it spun and spun so I said a lil prayer & clicked it again, it said 85% and then guess what!! Another window popped up and said I was out of time! Oh the disappointment! Ach! I messaged ASAP last night and explained what happened. Also, guess what!! ... ...This morning I got an email and as it turns out ....I PASSED!! Not an easy test, but if you study, take good notes you can do it! 2 tips for those working to take the certification: note the names behind the management approaches - who they were and what their approach was 😉 I had a lot of those questions. I found that some questions are very relevant to my day to day but some not so much - pay attention to all of the material regardless if you think it applies to your day to day or not. Good luck!
  10. 3 points
  11. 3 points
    I just passed this past Thursday! I am officially PACE certified. 😁
  12. 3 points
    Open communication and understanding my manager's leadership style are the two most important aspects of maintaining good rapport. We have built such a strong rapport through the years that I am able to display signs of tough love by telling him, in our 1:1's, what others are too intimidated to tell him. By offering this in a personal setting it gives him time to reflect, but also go in to the next interaction/meeting with an understanding of how people are perceiving him. This is essential during organizational shifts or times of turmoil in our business. This relationship is, hands-down, the most rewarding of my career. I can visibly see the managing up and how it ultimately affects the organization.
  13. 3 points
    To give potential employers evidence that I know my job - they don't have to just accept my word concerning my skills. As well as to show my present employer that I am committed to continued education as mentioned by VedaB.
  14. 3 points
    Most executive assistants are already doing project management in their day-to-day activities. As EAs, we make sure that everything comes together - the right people are involved, things are being done on schedule, reports are done and look professional. If you want be involved in more projects, pay attention to what is going on in your organization and volunteer to put your skills to work leading the project.
  15. 2 points
    Hello Fellow Office Professionals: Many of you enjoyed my last initial list of Shortcuts and Tips for Word; therefore, below are some additional ones I find useful. Check them out, and let me know what you think! Inserting Serial Numbers in a Table for Automatic Numbering: Select the column in which you wish to put the serial numbers. Make sure entire column is highlighted vertically. Click the numbered list bullet on Ribbon to quickly fill the serial numbers in that column. Bulleted List: Key * and Spacebar to quickly create a bulleted list. This saves time since you will not have to get the mouse to select from Ribbon. To Repeat Heading of Table on Second and Following Page(s): Create table with headings. Select Table Toolbar. Select Layout Tab. On right, select Repeat Header Rows. Comments: To add “Comments” to document, click on the Review Menu. Click on “New Comment”. To edit when finished, hit the Esc Key. Delete Word at a Time: CTRL + Backspace Deletes word to the left of the cursor. Keep hitting until all desired text is deleted. Insert File Name in Footer or Header: Insert File Name Under Header & Footer Tools on the Design tab, in the Insert group, click Quick Parts. Click Field. Click FileName (select the format you wish). Page Orientation Switching From Portrait to Landscape Within Document: Page Layout—Portrait Insert a Break—Next Page Page Layout—Landscape Insert a Break—Next Page Page Layout—Portrait Screen Clipping: Open document; open Browser or Application. In Word, click on Insert, then select Screenshot. Select text or item to capture. The selected text/item/picture will then be imported into Word document. Roger Fulk - roger.fulk@wright.edu
  16. 2 points
    As time goes on, even the cons are starting to be worked on. Technology is being modified to accommodate the new, albeit temporary, normal. Some companies are also deciding that investing in multiple monitors for works to take home is worthwhile for increased productivity. I'm interested to see what more evolves as time goes on. At the end of this, there will be many lessons learned.
  17. 2 points
    Took advantage of my furloughed time off from work. Completed my studies and took and passed the exam this morning.
  18. 2 points
    Hi Tressa! Personally, I wouldn't mind being on an undiscovered island - with electricity, indoor plumbing and a good internet connection, of course! 😃 Our team uses Slack for real-time communication and collaboration. We began using Slack well before the current environment, having switched from Skype. I love Slack! It is much more versatile with more features such as file upload, etc. Channels are created for different topics, eliminating the need to wade through a long stream of irrelevant conversation. We do have a "water cooler" type of channel for sharing items unrelated to work. Slack has not replaced email, but our small team finds it to be very productive for working together in real time. We also do a check-in fairly regularly via Slack just to see how everyone is doing during these uncertain times. While some folks may not feel comfortable sharing personal feelings and challenges, it is one way to reach out, take a moment and just say, "How are you doing, really?" Perhaps during these days taking that moment to interact on a personal level is even more important and can foster team cohesiveness just knowing others are experiencing the same feelings, challenges and, yes, joys both professionally and personally. We have a team meeting via Google Hangouts or Zoom once a month. While we interact and collaborate with each other daily, we get together in real time for a video chat for regrouping as needed, addressing any ongoing challenges, celebrating positive moments, plotting a way forward and, in general, taking a "pulse check" on where we currently are with regards to the business. Additionally, we have a periodic virtual happy hour where anything goes - except work! 🙂 Another platform that has increased productivity and focus (and that I really love!) is Asana. I personally like it not only for goals and projects assigned to me and the ability to collaborate, but also for the capability of creating Asana tasks for myself that serve as reminders for recurring routine responsibilities. I have found it to be a tremendous help in prioritization, staying focused (which can be difficult in this environment) and, again, for collaboration. I've lately been including something like, "On a personal note, I hope you and yours are safe and well." in business emails not only to people I have interacted with before, but to those I have not. I've received so many responses and lovely email conversations have started from that simple line, that reaching out to the "person" and not just the name or email address. We are not all in the same boat, but we are weathering the same storm. I hope this has given you some ideas, perhaps even for a simple "Haven't heard from you in a while. How are you doing?" check-in to some of the elusive members of your team. Perhaps they're doing just fine - fishing and soaking up some rays on that undiscovered island! Stay safe. Stay well. Stay strong. Betty
  19. 2 points
    @JMcCumber Have you posted any of the best practices that referred to in your post? I want to make sure I didn't miss them. Thanks.
  20. 2 points
    TIP!! For those who are new and taking the course you can take the test during the course to test your knowledge. This helps you to know what area you may be weak in, since you get 3 attempts it wont hurt to pre-test GOOD LUCK!!! 😉 Ill be at EA Summit California next month!! Dont be shy say HELLO!!!
  21. 2 points
    Hi Anna, The test is straight forward and all ques are from the text. Unfortunately, I did not find additional aides. But, I encourage flashcards.
  22. 2 points
    To show my employer that not only I have the skillset, but I am also willing to learn and keep up with the times.
  23. 2 points
    Hello from the Pacific Northwest! I am a Project Coordinator for a General Contractor in Portland, OR, and I have been in various administrative positions since high school. My passion is for training and development, and I get fired up whenever I see other coordinators in my office taking on more technical work or getting their hands dirty out on a job site. I'm looking forward to sharing stories and learning from all of the great minds here. 👩‍💼🥂👩‍💼
  24. 2 points
    Take your time. If you rush it, you will make yourself anxious.
  25. 2 points
    We have a policy and plan in place but we haven't revisited it since we implemented a new security system. I've identified flaws in our system but this thread has pushed me to push this topic to the top of our priorities.
  26. 2 points
    HI Kelly! I have previously chaired and project managed a committee like this. We called it the Service Center Excellence Committee. It was a "fun" committee, and we celebrated birthdays and service anniversaries every month. We also organized an annual Customer Service Week celebration as well as an end-of-year celebration. This was our Mission Statement and objective. MISSION STATEMENT The Service Center Excellence Committee will drive a first choice employee experience by providing value-added, meaningful opportunities to celebrate achievements in the business and support the company value of Having Fun. Objective Offer consistent (not necessarily standard) events in each Service Center location that align with company celebrations, benefits and our mission statement. Make activities more relevant, valuable and educational.
  27. 2 points
    Hello, My name is Kelly. I am the Office Administrator for an Insurance company in St. Petersburg, Florida. This is a new role for me and I am excited to learn all that I can. I am very happy to have found this forum and to become a member of ASAP. I look forward to connecting with you all as I learn!
  28. 2 points
    If a video and written material are available for the same study item, I like to do both. I find I absorb things differently when I watch vs when I read so I figure it is best to do both!
  29. 2 points
    Thank you Jen!!! I am sure we're not alone in this! We use an app called AlertMediaPro .. we got this after the gas explosions in Lawrence, MA. Our company is located in Lawrence, and was affected by this. It was a very rough time trying to figure out a way to get in touch with all associates to make sure they were okay. This app was rolled out shortly thereafter. It's great for a lot of things, like disasters, snowstorms, etc., however, to use during work hours isn't the best solution for us mainly due to the fact that we have a large factory floor, and associates are not allowed to have their phones with them. I would like to hear more about the "go-kit" and what that is about. I'm hoping we can get some conversations going and together we can share and hopefully find something that works for us!!
  30. 2 points
    I'm a big fan of Trello for project/task management. I'm a visual person. Trello lets me see everything associated with a task or project. If you need to make notes associated with a particular tas, Trello lets you do that. This app has been a life/sanity saver for me.
  31. 1 point
    Happy Friday Everyone From Union City, GA. I just joined a little over a week. I'm looking forward to meeting new friends and sharing new innovations.
  32. 1 point
    Welcome, Kaylon. What would you like to know? I totally understand. We were really hoping Laura was not going to turn our way. We had Harvey a few years ago and it was hard enough without the pandemic. We are only partially online. We are offering in-person, online, and blended classes here at all levels.
  33. 1 point
    Kaylon, I can't imagine adding a natural disaster to the current situation. MSU is grad students only on campus. Most classes are virtual. We used Teams for our interactions within out unit and it works great for us. We will be converting all of our seminar to virtual this year. Lots of new stuff for us. I already do a lot of emailing so that really hasn't changed much for me. Teams allows you to call or video or chat with someone which is where I am most of the time. We are functioning well remotely but I know that is not easy for everyone. Communication is key. I hope you have someone you can go to with questions to help you learn your new position.
  34. 1 point
    If you attended APC 2019 and made your way to one of the Best Practices - Office Management discussions, you heard me refer to myself as the Olivia Pope of office management; a fixer extraordinaire. As office managers, our roles are endless and boundaries are non-existent until you create them. When an engineer comes to work every day they know they are going to be designing a process , when a car salesman gets in to the office everyday they know they will be selling a car. When an office manager gets to the office they are going to make sure the coffee is hot, the conference room is prepped for the morning meeting, ensure all areas are staffed properly, and probably help the engineer connect with the salesman to discuss buying a new car. A study done by Snack Nation in 2018 found that being flexible and adaptable was the #1 skill necessary to operate as an effective office manager. Do you find this to be true? If not, what skill sits in your #1 spot? Through the 2 sessions at APC 2019, 50 attendees and myself discussed some struggles we all have in our offices and worked together to generate some best practices. Throughout the next few days, I will be posting several of the best practices generated during those sessions. Please feel free to address each post with additional suggestions and feedback. Thanks! Jacque McCumber
  35. 1 point
    Hi Jen! How awesome, you're just about done! Please keep me posted on how you do. Good luck! Thanks and stay safe! Maria
  36. 1 point
    I'm a little late to this party, but I'm starting to study for the PACE exam this month. I'm very excited to be able to add this to my resume! Good luck to everyone!! 😀
  37. 1 point
    Hello JenC, I'm a newbie in admin roles and so do not really know much in this capacity, However, to answer you directly, I'd agree that you need a mentor over and above any professional development plan for now. When you're sure of the new path you'd like to tow that will in turn determine the professional development plan you should embark on. Best wishes!
  38. 1 point
    For personal development (for self, first); to demonstrate/validate my 20+ years in the professional; to demonstrate continual growth and development.
  39. 1 point
    Hi Jen! I've never done chair massages for a corporate meeting before, but that sounds like a great idea! I think having playing some upbeat oldies would be good for keeping up energy or maybe a quick trivia game with a gift card prize.
  40. 1 point
    I'm currently working on taking the test!
  41. 1 point
    Because it is a right thing to do. Be an example and the motivation for others., this will affect your personal growth as well. win win situation to all parties.
  42. 1 point
    Me! I am totally looking forward to do the Modul 1 beginning the next year. Good Luck!
  43. 1 point
    To demonstrate P in AP work.
  44. 1 point
    As I woke up Monday morning, I immediately felt excitement about the upcoming conference and all the people I would meet and all the things I would learn. I am extremely grateful that my boss, the CFO and our President agreed to send me to the conference. As I said in my previous post, this is my first conference and I am working on my PACE certification. We cannot go back and change yesterday; but we can start today and made choices that affect our future. My favorite author is Andy Andrews, In his book “Seven Decisions”, the second decision is to seek wisdom. I believe that our choice to attend this conference and seeking wisdom will greatly affect our future. Andy’s latest release The Bottom of the Pool…Thinking Beyond Your Boundaries To Achieve Extraordinary Results. If you have a plane ride or like me 6 hours in a car, I recommend listening to Andy on Audible. I cannot wait to learn with you!
  45. 1 point
    To prove to myself that not only could I do it, but to prove to my employer that they made a good choice hiring me.
  46. 1 point
    Renee, I'd like to do something similar in my organization. My on-boarding experience could have been better and I'm working on a manual specific to my role but feel that system wide there needs something. In my discussions with other admin, there is nothing provided - you have to learn as you go. I'd like to know if you would be willing to share information on your progress.
  47. 1 point
    Thanks, Jen. These last two days have highlighted a need to focus on prioritization and time management. I'm going to spend a little time over the weekend thinking about how to phase these opportunities into measurable goals.
  48. 1 point
    Check into a site called Office Ninjas https://officeninjas.com/ They have a meeting once a month in different cities called Adminling - https://officeninjas.com/admingling/ Seems like everyone always has a good time at these events. I haven't been able to attend one as it is not yet in the Buffalo NY area. Hoping soon though... Good luck!
  49. 1 point
    Hi Peyton.. I am brand new here - any help would be "awesome"
  50. 1 point
    I thought I would share a Padlet that I created with helpful links and templates for travel & planning. If anyone has anything to add to it, feel free!! You can double click anywhere in the padlet to add. https://padlet.com/Dianne2079/executivetravelplanning
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