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Erin Floss

Best Practices & Effectiveness - Talent Management for Admins

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According to Digital HR Tech, Talent Management is defined as "Attract, Develop, Motivate, and Retain employees" with the goal of increasing performance.  How effective do you feel your company is at consistent Talent Management for Assistants?  What best practices can you share that would benefit others?

Edited by Erin Floss

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We have a Group Fitness facility here at Oak Ridge National Lab and we contract with a local gym in the area to send certified fitness instructors out to teach classes as various times throughout the day, and I find that attracting and motivating people who work here.

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Thanks for being our first responder to this thread @Peyton Ticknor!  What sorts of admin-specific programs does your company have that might contribute to attracting, developing, or retaining assistant talent? 

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Aside from offering cost-free degrees from any State college in Georgia, my University offers free, online courses from SkillPort elearning. These courses each include several modules and cover all of the software in the MicroSoft suite, as well as things like Customer Service Skills, Preventing Harassment in the Workplace, Embracing Change in the Workplace, Effective Communication, etc. The challenge our HR team has is getting the staff to utilize this great resource.

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Attracting qualified applicants is a struggle we face at all levels. We've been searching for several Licensed Professional Counselors for over a year, and have had very poor responses from qualified people. We've had people apply who are not licensed, or are licensed in other states, or do not have the required experience and education. The same issue confronts us at the Admin level. It's especially unfortunate at this level, because everyone thinks they can be an Admin. We have to weed through a lot of under qualified people to find the ones we want. I wish we had a best practice for hiring, but it appears our HR department struggles.

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